{"id":28055,"date":"2024-12-13T16:47:02","date_gmt":"2024-12-13T16:47:02","guid":{"rendered":"https:\/\/www.beyondwater.ca\/?page_id=28055"},"modified":"2024-12-13T16:47:02","modified_gmt":"2024-12-13T16:47:02","slug":"support","status":"publish","type":"page","link":"https:\/\/staging.beyondwater.ca\/?page_id=28055","title":{"rendered":"Support"},"content":{"rendered":"\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-tabs nav-uppercase nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-shipping\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_shipping\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_shipping\"><span>Shipping<\/span><\/a><\/li>\n<li id=\"tab-payments\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_payments\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_payments\"><span>Payments<\/span><\/a><\/li>\n<li id=\"tab-warranty\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_warranty\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_warranty\"><span>Warranty<\/span><\/a><\/li>\n<li id=\"tab-return,\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_return,\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_return,\"><span>Return,<\/span><\/a><\/li>\n<li id=\"tab-&quot;privacy&quot;\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_&quot;privacy&quot;\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_&quot;privacy&quot;\"><span>&quot;Privacy&quot;<\/span><\/a><\/li>\n<li id=\"tab-&quot;disclaimers&quot;\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_&quot;disclaimers&quot;\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_&quot;disclaimers&quot;\"><span>&quot;Disclaimers&quot;<\/span><\/a><\/li>\n<li id=\"tab-&quot;affirm\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_&quot;affirm\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_&quot;affirm\"><span>&quot;Affirm<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_shipping\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-shipping\">\n<p>We currently ship to Canadian &amp; US customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.<\/p>\n<p>Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.<\/p>\n<p>Orders will be processed &amp; shipped within 24\/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.<\/p>\n<p>You can use our handy <a href=https:\/\/staging.beyondwater.ca\/shipment-tracking\/>tracking page<\/a> to keep up with the latest on your order \ud83d\ude42<\/p>\n<\/div>\n<div id=\"tab_payments\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-payments\">\n<p>We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It&#8217;s quick, easy, secure and you can pay via all major credit cards even if you don&#8217;t currently have an account. We also accept E-Mail money transfers and Money orders.<\/p>\n<\/div>\n<div id=\"tab_warranty\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-warranty\">\n<p>Kindly inspect the contents and goods for any signs of damage within seven days of receipt. Please notify us via email with your order number. Photographs of the damaged or broken goods may be required, so please refrain from discarding any such items until we have responded to your email. Claims for damages beyond 15 days from the date of order will not be considered.<\/p>\n<p>Please be advised that most hairline cracks on filters will not be covered under warranty, as this suggests that the filters were dropped. Defective filters tend to crumble. Please take care not to over tighten filters and strip the filter nut as this will not be covered by warranty. Broken filters that are eligible for warranty replacement will be replaced, but a $16.99 shipping fee will be incurred for their delivery.<\/p>\n<p>Customers are advised to operate their filters for a specified duration before any complaints regarding taste are deemed eligible for warranty coverage. It is common to experience a temporary alteration in taste when installing a new filter, which typically normalizes over time.<\/p>\n<p>BeyondWater filters have a 1 year warranty against manufacture defect.<\/p>\n<\/div>\n<div id=\"tab_return,\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-return,\">\n<p><strong>Most products have a 15 day return policy.<\/strong> You must contact customer service to request a RMA #(Return Merchandise Authorization). Shipping is not refundable.<\/p>\n<p><strong>Water filters are not refundable or returnable after use.<\/strong><\/p>\n<p>Refunds will be issued on returns as soon as product is received back and verified. You should see your refund to your credit card with 5-10 business days.<\/p>\n<p>To Exchange a product you will need to send it back to us, contact us first to tell us you are doing so, then we can send you a new product back. \u00a0Customer is responsible for shipping charges and will be billed for shipping new product back even if original order had free shipping. \u00a0Free shipping is a one-time offer on orders and not offered on Exchanges.<\/p>\n<\/div>\n<div id=\"tab_&quot;privacy&quot;\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-&quot;privacy&quot;\">\n<p>We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.<\/p>\n<\/div>\n<div id=\"tab_&quot;disclaimers&quot;\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-&quot;disclaimers&quot;\">\n<p>All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.<\/p>\n<\/div>\n<div id=\"tab_&quot;affirm\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-&quot;affirm\">\n<p>If you use Affirm to complete a purchase and want to cancel the order before it ships out we can refund the order MINUS the fee charged to us by Affirm to setup the payment plan as they do not refund this back to us when cancelling an order. This fee can vary depending on the amount of the order. \u00a0We can verify the exact total with you before cancelling.<\/p>\n<\/div><\/div><\/div>\n\t<div id=\"gap-249440886\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-249440886 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-&quot;center&quot;\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >&quot;Frequently<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n[yith_faq_preset id=&quot;28174&quot;]\n\t<div id=\"gap-1045458754\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1045458754 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"message-box relative dark\" style=\"padding-top:15px;padding-bottom:15px;\"><div class=\"message-box-bg-image bg-fill fill\" ><\/div><div class=\"message-box-bg-overlay bg-fill fill\" ><\/div><div class=\"container relative\"><div class=\"inner last-reset\">\n<div class=\"row align-&quot;middle&quot; align-&quot;center&quot;\"  id=\"row-1759154402\">\n\n\t<div id=\"col-1551979560\" class=\"col medium-&quot;9&quot; small-&quot;12&quot; large-&quot;9&quot;\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Need more help? Visit our contact us page to email us or use our live chat to send a message via bottom left icon.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-358191132\" class=\"col medium-&quot;2&quot; small-&quot;12&quot; large-&quot;2&quot;\"  >\n\t\t\t\t<div class=\"col-inner text-&quot;center&quot;\"  >\n\t\t\t\n\t\t\t\n<a class=\"button primary\" >\n\t\t<span>&quot;CONTACT<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-352550464\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img width=\"1600\" height=\"1110\" src=\"https:\/\/staging.beyondwater.ca\/wp-content\/uploads\/2024\/12\/bgBodyLifeSaving-1-1511213677.jpg\" class=\"bg attachment-original size-original\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-2061690602\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text box-shadow-1 dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1>SUPPORT<\/h1>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-2061690602 .text-box-content {\n  background-color: rgb(62,;\n  border-radius: 6px;\n  font-size: 100%;\n}\n#text-box-2061690602 .text-inner {\n  padding: 5px;\n}\n#text-box-2061690602 {\n  width: 50%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-352550464 {\n  padding-top: 200px;\n}\n#banner-352550464 .banner-bg img {\n  object-position: 45%;\n}\n<\/style>\n  <\/div>\n\n\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28055","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.beyondwater.ca\/index.php?rest_route=\/wp\/v2\/pages\/28055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.beyondwater.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.beyondwater.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.beyondwater.ca\/index.php?rest_route=\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.beyondwater.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=28055"}],"version-history":[{"count":0,"href":"https:\/\/staging.beyondwater.ca\/index.php?rest_route=\/wp\/v2\/pages\/28055\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.beyondwater.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=28055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}